Step One - Defining the
Problem Through Root Cause Analysis
Learn and practice to avoid a rush to judgment and the traditional 'quick fix.' We'll discuss root cause analysis examples during step one.
|Step Two - Interim
Action Using Corrective Action Training
Understood not to be THE answer, practice the process to ensure that the interim action arrived at is the BEST available alternative to provide relief while the permanent solution continues to be determined. We'll discuss root cause analysis techniques during step two.
|Step Three - Diagnose
Discuss the use of SPC tools and utilized group problem solving methods, gather and analyze relevant data to arrive at the root cause of the problem.
|Step Four - Select and Implement Best
Use the root cause analysis process to ask the right questions to arrive the BEST and most balanced alternative which meets the requirements and yields the highest benefit and lowest risk.
|Step Five - Verify Permanent Action
Using predetermined criteria and indicators, this root cause analysis class will compare results to expectations in systematic manner.
|Step Six - Applying Process Controls
Know what is to be measured and what readings indicate that the process is in control and the problem corrected. Know what training of personnel is required to monitor and adjust as required.
|Step Seven - Preventive Measures
What have we learned? Are revised processes properly documented? Risk Analysis of potential problems.
| Case Studies
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