INNOVATIVE QUALITY PRODUCTS AND SYSTEMS

FAQs

Certified Software Quality Engineering CSQE ONLINE Exam Prep Course
    
Q: How long is the CSQE On-line Self-Study Course active?
A: Once payment is received your account will become active for a minimum of 60 days. If the exam date is scheduled beyond this time frame, your account will be active for at least a week beyond the exam date. You can use your username and password that you entered when you registered for the class to log in any time during the activation time frame.

Q: How do I log in to the CSQE On-line Self-Study Course?
A: You can go to the course login page and enter the username and password that you entered when you registered for CSQE On-line Self-Study Class. There may be a delay in account activation after payment as this is done manually in order to keep the cost of the course as economical as possible.

Q: What if I forget my password or having problems logging in to the CSQE On-line Self-Study Course?
A: Please contact info@iqps.net and your password will be provided to you. All questions about logging in can also be answered.

Q: How is the CSQE On-line Self-Study Course different from the CSQE On-line Webinar Course?
A: The CSQE Webinar Course and the CSQE On-line Self Study Course cover the same material in the ASQ Body of Knowledge. The self-study version requires a lot of reading as the name implies. A simple format was used to expedite downloading. An example of the format can be found on the website here. Click on the 'Course Preview' to review.

Q: Do I get an ASQ CSQE certificate?
A: After passing the final exam with at least an 80% pass rate, the participant is presented with a certificate indicating passage of the course and giving credit for 21 hours of study (or 2.1 RU's). RU's of training are required to maintain your CSQE certification by ASQ National.

Q: What happens if I take the CSQE On-Line Self-Study exam and do not pass the first time?
A: Questions on the final CSQE exam have been carefully selected in an attempt to represent the actual final exam. I have even selected questions that were not covered in the course which you will have to use your reference materials to research. If you do not reach the 80% pass rate, you are not given the individual test results immediately so that you can continue to study. The student can retake the CSQE exam up to 3 times. I am sent the individual CSQE test scores to evaluate your performance. I will then give you the option if you want your individual CSQE test scores sent to you or not.
    

Certified Manager of Quality CMQ/Org Excellence OE ONLINE Exam Prep Course
    
Q: What is the difference between Certified Manager of Quality / Organizational Excellence training course conducted by ASQ National and your Certified Manager of Quality / Organizational Excellence training course?
A: ASQ National is a CD-ROM and/or web-based training which is more expensive than our CMQ class and provides no instructor to ask questions concerning the dreaded essay questions. Mr. Otte provides valuable insight into those individuals concerned about the essay questions and provides several practice essays to be critiqued. It is highly recommended taking this class before taking the CMQ/OE exam. The pass rate for this Certified Manager of Quality course has been historically over 90% when it was previously offered by ASQ Pittsburgh Section.

Q: Why is it called CMQ/OE Refresher Training?
A: When you apply for the CMQ/OE certification exam, you must have on-the-job experience in one or more of the areas for the CMQ/OE Body of Knowledge and evidence in a decision-making position. The exam prep course does assume some basic knowledge of quality concepts, quality management principles & tools. The Certified Manager of Quality course is intended to cover the areas of the body of knowledge by reviewing those topics and to fill in those gaps of knowledge. The Certified Manager of Quality & Organizational Excellence exam emphasis is on how to apply these concepts and principles henceforth the two essay writing requirement.

Q: How does the Certified Manager of Quality / Organizational Excellence Online Course run?
A: Once payment is received the participant is emailed a link to the Certified Manager of Quality & Organizational Excellence course sign-in through the online service provider. A link to the CMQ & OE course is emailed to the participant.

Q: Do I get a certificate for taking the Certified Manager of Quality / Organizational Excellence Online Course?
A: The participant is presented with a certificate indicating passage of the Certified Manager of Quality & Organizational Excellence course and given credit for 21 hours of study (or 2.1 RUs). RUs of training are required to maintain your CMQ/OE certification by ASQ National or ANAB or IRCA Lead Auditor continuing education credits.

Q: How are the constructed response papers for the Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam scored?
A: The CMQ/OE test contains 150 multiple-choice questions as well as three (3) constructed response (essay) questions. Candidates are asked to choose and respond to two (2) of the three (3) constructed response questions. The constructed response papers are scored by Certified Managers of Quality/Organizational Excellence who have been trained in the evaluation techniques used for the scoring process. In addition, all of the judges score the papers against a standard of performance that is specific to each essay question. That standard is neither arbitrary nor subjective, but has been developed on the basis of sound quality practices, as described and prescribed in major textbooks in the field of quality testing. Prior to being included in an exam, the essay questions are pre-tested on a group of Certified Managers of Quality/Organizational Excellence, so the development of the question includes a reality check to make sure that the committee's expectation of performance for each essay question matches actual responses.
Two judges provide a score for each response. If the scores from the two judges are more than one point apart, the judges must discuss the scores they gave based on the standard of performance for that essay question. This process is designed to provide the most appropriate score for each response.
The final scores for the essays are added to the total of correct multiple choice answers, and the sum is converted to a scaled score and reported on the score report. The diagnostic details (alpha codes) on the score report are designed to indicate how a candidate performed on the constructed response portion of the test.

Become CMQ Certified
  1. Determine if the Certified Manager of Quality is the right certification for you.
    Understand the minimum expectations, requirements, experience, and the exam specifics for a Quality Auditor.
  2. Prepare for the Certified Manager of Quality exam.
    Take the IQPS Certified Manager Quality Exam Prep Course.
  3. Choose a Certified Manager of Quality exam date.
    Find the best date that works for you. (The exam date application deadline for each exam date is listed on the IQPS website here.)
  4. Apply for certification with ASQ.
    ASQ offers several ways to apply for Quality Auditor certification. Have your resume and credit card ready when you apply.
  5. Recertify for Certified Manager Quality.
    ASQ requires that you recertify as a Certified Manager of Quality every three years—either by documenting RU credits or by testing. Contact us to see which option is best for you.
    

Certified Quality Inspector CQI/Quality Tech CQT WEBINAR (VOIP*) Exam Prep Course
    
Q: Why are these two courses combined?
A: The CQI body of knowledge and CQT body of knowledge are very similar and are combined to ensure that the course can be provided as scheduled.

Q: What is the difference between CQI/CQT training course conducted by ASQ National and your CQI/CQT training course?
A: ASQ National provides a web-based training which is about the same price, however there is no audio with this web-based training as well as no instructor to ask questions concerning any areas of knowledge which you may have a problem understanding. This is an important factor when considering a course at an entry-level position. The pass rate for this course has been historically over 90% when it was previously offered by ASQ Pittsburgh Section.

Q: Why is it called CQI/CQT Refresher Training?
A: The exam prep course does assume some familiarity with quality principles and quality tools, The course is intended to cover the areas of the body of knowledge by reviewing those topics and to fill in those gaps of knowledge.

Q: What happens if I cannot attend all of the sessions or miss the first CQI/CQT On-Line Webinar?
A: CQI/CQT On-Line Webinar sessions are recorded and may be replayed before the next class.

Q: How does the CQI/CQT On-Line Webinar Course run?
A: Once payment is received the participant is emailed a link to the course sign-in through the webinar service provider. A link to the course is emailed to the participant each week approximately an hour before the course begins. Prior emails can also be used to sign-in to any scheduled class. A password is required to sign in to the CQI/CQT On-Line Webinar Course.

Q: I forgot my password to the CQI/CQT On-Line Webinar Course?
A: The password for the course can always be found in the e-mail sent each week approximately an hour before the course begins. If you still can't find the password in the email, contact info@iqps.net.

Q: Do I get a certificate for taking the CQI/CQT On-Line Webinar Course?
A: The participant is presented with a certificate indicating passage of the course and given credit for 21 hours of study (or 2.1 RU's). RU's of training are required to maintain your CQI/CQT certification by ASQ National or any other continuing education credits.

Q: I see that IQPS offers a CQI/CQT exam prep correspondence course I can take instead of the webinar. How does that work?
A: All CQI/CQT lessons are written in a book that students are recommended to purchase for $75 at the beginning of the correspondence course. An outlined version of each chapter is emailed to students on a weekly basis and highlights key points. These are the same outlines used in our face-to-face CQI/CQT class.

    

Certified Quality Engineer CQE ONLINE Exam Prep Course
    
Q: What is the difference between the Certified Quality Engineer (CQE) training course conducted by ASQ National and your Certified Quality Engineer (CQE) training course?
A: ASQ National is a CD-ROM and web-based training which is more expensive than our CQE class and provides no instructor to ask questions concerning the cobweb disturbing topic of statistical techniques such as ANOVA, SPC, Hypothesis Testing and Design of Experiments. Nick Skovran provides valuable insight into those areas which have tested many a candidate. It is highly recommended taking this class before taking the Certified Quality Engineer exam. The pass rate for this course has been historically over 90% when it was previously offered by ASQ Pittsburgh Section.

Q: Why is it called CQE Refresher Training?
A: CQE stands for Certified Quality Engineer. When you apply for the CQE certification exam, you must have on-the-job experience in one or more of the areas for the CQE Body of Knowledge. The CQE exam prep course does assume some basic knowledge of quality concepts and quality tools. The Certified Quality Engineer course is intended to cover the areas of the body of knowledge by reviewing those topics and to fill in those gaps of knowledge.

Q: I forgot my password to the Certified Quality Engineer (CQE) Online Course. What can I do?
A: The password for the Certified Quality Engineer (CQE) course can always be found in the email sent each week approximately an hour before the course begins. If you still can't find the password in the email, contact info@iqps.net.

Q: Do I get a certificate for taking the Certified Quality Engineer Online Course?
A: The participant is presented with a certificate indicating passage of the CQE course and given credit for 33 hours of study (or 3.3 RUs). RUs of training are required to maintain your Certified Quality Engineer (CQE) certification by ASQ National or ANAB or IRCA Lead Auditor continuing education credits.

Become Certified Quality Engineer (CQE) Certified
  1. Determine if the Certified Quality Engineer is the right certification for you.
    Understand the minimum expectations, requirements, experience, and the exam specifics for a Quality Auditor.
  2. Prepare for the Certified Quality Engineer (CQE) exam.
    Take the IQPS Certified Quality Engineer Exam Prep Course.
  3. Choose a Certified Quality Engineer exam date.
    Find the best date that works for you. (The exam date application deadline for each exam date is listed on the IQPS website here.)
  4. Apply for certification with ASQ.
    ASQ offers several ways to apply for Quality Auditor certification. Have your resume and credit card ready when you apply.
  5. Recertify for Certified Quality Engineer (CQE).
    ASQ requires that you recertify as a Certified Quality Engineer every three years—either by documenting RU credits or by testing. Contact us to see which option is best for you.
    

Certified Quality Auditor CQA ONLINE Self Study Exam Prep Course
    
Q: What is the difference between the Certified Quality Auditor training course conducted by ASQ National and your Certified Quality Auditor training course?
A: ASQ National is a CD-ROM and web-based training which is more expensive than our class and provides no instructor to ask questions concerning interpretations. From personal experience, I tried to 'do it yourself' by buying the books and taking practice questions. I felt that if I studied the practice questions I would be able to pass the CQA exam. I missed passing the exam by two points as I answered questions the way in which the auditing program was conducted by my employer at the time which was not always the correct answer. My CQA prep course provides valuable insight into those gray areas of auditing. It is highly recommend taking this class before taking the CQA exam. The pass rate for this auditor course has been historically over 90% when it was previously offered by ASQ Pittsburgh Section.

Q: Why is it called Certified Quality Auditor (CQA) Refresher Training?
A: When you apply for the CQA certification exam, you must have on-the-job experience in one or more of the areas for the CQA Body of Knowledge. The exam prep course does assume some basic knowledge of auditing and/or quality tools. The course is intended to explain the areas of the body of knowledge and present basic quality tools and their application.

Q: I forgot my password to the Certified Quality Auditor Online Self Study Course. What can I do?
A: The password for the quality auditor course can always be found in the e-mail sent each week approximately an hour before the course begins. If you still can't find the password in the email, contact info@iqps.net.

Q: Do I get a certificate for taking the Certified Quality Auditor Online Self Study Course?
A: The participant is presented with a certificate indicating passage of the course and given credit for 30 hours of study (or 3.0 RUs). RUs of training are required to maintain your Certified Quality Auditor (CQA) certification by ASQ National or ANAB or IRCA Lead Auditor continuing education credits.

Become Certified Quality Auditor (CQA) Certified
  1. Determine if the Certified Quality Auditor is the right certification for you.
    Understand the minimum expectations, requirements, experience, and the exam specifics for a Quality Auditor.
  2. Prepare for the Certified Quality Auditor exam.
    Take the IQPS Certified Quality Auditor Exam Prep Course.
  3. Choose a Certified Quality Auditor exam date.
    Find the best date that works for you. (The exam date application deadline for each exam date is listed on the IQPS website here.)
  4. Apply for certification with ASQ.
    ASQ offers several ways to apply for Quality Auditor certification. Have your resume and credit card ready when you apply.
  5. Recertify for Certified Quality Auditor.
    ASQ requires that you recertify as a Certified Quality Auditor every three years—either by documenting RU credits or by testing. Contact us to see which option is best for you.
    

Internal Auditor Training ONLINE Course
    
Q: Does the study really take 16 hours to complete course?
A: This online internal auditor course is based on my two-day onsite internal auditor training with practical experience. Most students can complete the course in 4 hours while experts can possibly finish in two hours. Three case studies are provided for the practical experience online which varies the completion time. The course is designed such that you can complete sections and then come back to them. Therefore, the course does not need to be completed in one sitting. Account is active for 60 days and can be extended if needed.

Q: What is the difference for this Certified Internal Auditor training course?
A: Other online certified internal auditor training courses that I have investigated are for accounting audits. This online internal auditor training is for manufacturing or service based internal audits. The process based approach to internal auditing is taught.

Q: What is meant by Certified Internal Auditor?
A: After passing the final exam with at least an 80% pass rate, the participant is presented with a certificate indicating passage of the course and given credit for 16 hours of study (or 1.6 RU's). Based on the content of this course, application of case studies and requirement of a competency test, this online course would satisfy any Registrar for internal auditor training requirements for ISO Registration. You do not need to take an Exemplar Global/IRCA accredited internal auditor course to conduct audits internally.

Q: How long is the Online Internal Auditor Training Course active?
A: Once payment is received your account will become active for a minimum of 60 days. If more time is needed, please submit your request to info@iqps.net. You can use your username and password that you entered when you registered for the class to log in any time during the activation time frame. The time can be extended if needed.

Q: How do I log in to the Online Internal Auditor Training Course?
A: You can go to the course login page and enter the username and password that you entered when you registered for the Online Internal Auditor Training Course. There may be a delay in account activation after payment as this is done manually in order to keep the cost of the course as economical as possible.

Q: What if I forget my password or having problems logging in to the Online Internal Auditor Training Course?
A: Please contact info@iqps.net and your password will be provided to you. All questions about logging in can also be answered.

Q: Do I get a certificate for passing the Internal Auditor Training?
A: After passing the final exam with at least an 80% pass rate, the participant is presented with a certificate indicating passage of the course and giving credit for 16 hours of study (or 1.6 RU's). RU's of training are required to maintain your Exemplar Global or IRCA Auditor credentials.

Q: What happens if I take the Online Internal Auditor Training Course exam and do not pass the first time?
A: The final exam is thorough and assures your understanding of internal auditing. If you do not reach the 80% pass rate, you are not given the individual test results immediately so that you can continue to study. The student can retake the internal auditor exam up to 3 times. I am then sent the individual test scores to evaluate your performance. I will then give you the option if you want your individual test scores sent to you or not.
    

Root Cause Analysis Training/Corrective Action ONSITE Course
    
Q: How long is the Root Cause Analysis Training/Corrective Action Training?
A: The Root Cause Analysis Training/Corrective Action course is one day.

Q: What is the typical class size for the Root Cause Analysis Training/Corrective Action Training?
A: A Corrective Action class size of 16 is ideal. It allows us to work in teams of four people. However, I have taught this Root Cause Analysis course with as many as 25 people. I walk the class through a 7-step corrective action process for a bolt that won't go through a hole on an assembly line while the teams work on their company examples that we had chosen prior to the class. I will work with you to find corrective action examples that didn't get answered correctly - in particular an operator who didn't follow the procedure.

Q: What is covered in the Root Cause Analysis Training/Corrective Action Training?
A: We discuss the barriers in your organization that prevent you from responding appropriately to corrective actions. An example is used to walk through the 7-step corrective action process. Participants work in teams to use the course example to rewrite appropriate corrective action responses to identify the root cause and prevent recurrence. A corrective action process checklist used during the class reminds participants after the class that this is what to think about in completing a corrective action.

My agenda

Q: What is the cost of the Root Cause Analysis Training/Corrective Action Training?
A: The cost of the Root Cause Analysis course is dependent upon the number of participants in addition to travel expenses.

Q: How do you personalize the Root Cause Analysis Training/Corrective Action Training to my organization?
A: After discussions, we may elect to tailor the Corrective Action course example to better relate to your industry. Remember, we are not trying to solve the problem but learn the 7-step corrective action process. Typically, I arrive the day before the Root Cause Analysis class and tour your operations to learn the processes and terminology. We also sort through the corrective actions and choose corrective action examples that didn't get answered correctly - in particular, the blaming of the operator. The extra preparation makes the Root Cause Analysis Training/Corrective Action class a richer learning experience. I offer an option to cover Failure Mode Effect Analysis (FMEA) discussion, if needed. I also offer a more detailed discussion on the usage of Statistical Process Control (SPC), if appropriate.

Q: Why should I choose your Root Cause Analysis Training/Corrective Action Training?
A: I present a 7-step corrective action process checklist that we use during the class to remind participants that after the class this is what to think about in completing a corrective action. Personally, I've taken three to four of these types of root cause analysis classes and found that after participants take the one-day class, most of them went right back to doing what they were doing. The 7-step corrective action process checklist helps them to remember what was taught in the class and the reason why I teach my Root Cause Analysis Training/Corrective Action Training class.

    

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