Quality Advice by Robin Dudash

IQPS President and Instructor Robin Dudash (CQM/OE, CSQE, CRE, CQE, CQA, CCT, ANAB-LA, IATF-LA, MBA) is one of the most qualified quality professionals in the world. In Quality Advice by Robin Dudash, Robin shares her QA industry knowledge on a variety of relevant topics. Robin provides training for the quality professional and private consultation for companies through Innovative Quality Products and Services. She is an instructor of the Internal Auditor Training Course, as well as the Certified Software Quality Engineer Exam Prep Course. In addition, Robin offers Root Cause Analysis Training, ISO 9001 Training and ISO Software Consulting to businesses interested in improving their internal management systems. Check out her blog entries and help inform other industry professionals by sharing online!

Corrective Action: The 7-Step Process To Permanently Fix The Issue

Many companies have at least one Quality problem with their product or service that is addressed many times, but still continues to happen. There are many reasons why these problems reoccur, such as allowing interim actions to permanently fix the root cause, having more than one root cause, or not having controls in place to prevent the quality problem from happening again.

This is why I developed a Corrective Action Response Checklist to help determine the root cause of a Quality issue. This is a tool intended to be used after you take our Root Cause Analysis and Corrective Action Course. There are seven concise steps in the process:

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My Thoughts on the New IATF 16949 (Formerly TS 16949) Qualifications

I just finished taking (and passing!) the IATF 16949 qualification test given by the IAOB. Lead Auditor qualification for this new specification is required prior to doing any upgrade audits.

Companies are required to upgrade to the new IATF 16949 (formerly TS 16949) by September 15, 2018.

This date aligns with the ISO 9001:2015 end date but does not provide as much time to upgrade since IATF 16949 was published several months later. You may know by now that IATF 16949 does not include the ISO 9001:2015 standard clauses but just references them. Therefore, to perform an audit or implement an IATF 16949 system, you need both documents as well as Rules 5th Edition.

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Robin Dudash Shares Q&A from the Information Systems Security Association International Conference

I just attended the Information Systems Security Association (ISSA) International Conference, where I was an invited speaker on a panel for Women In Security. The panel discussed the challenges of entering the male-dominated work place of security, and gave advice on how to handle these challenges. As an original trailblazer, I feel that is important to assist the next generation by extending that hand, so the pathway is not as harsh.

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Changes in ASQ Certification Test Format

Since September 28, 2016, certification exams have been computer-based, offering you more opportunities to take the exams. Instead of having to take exams around March/June or October/December, exams are now given throughout the year, and to better prepare you for certifications exams, our education program has shifted as well.

With more than two exams per year, we now offer courses in an online self-study format. Instead of live webinars, we offer pre-recorded sessions that can be viewed at any time. Our courses are no longer scheduled; instead, they are offered year-round at your convenience. Courses can be customized and conducted on-site at your place of business as an option.

To follow are some of the courses we offer:

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Internal Auditor Training Insights from the ISO 9001:2015 Update

What a wild ride it’s been updating the IQPS Internal Auditor Training Course to ISO 9001:2015! I wanted to take some time to contemplate the various opinions out there as we all learn about ISO 9001:2015 together. I have been listening to clients and experts, reading a few books and attending training classes to absorb all the information I possibly could—considering my heavy business travel schedule. All of these classes that tell you about interested parties and risk assessments are great until you have to sit down and define a management system on paper.

  • Where do you start?
  • Do you even need a quality manual?
  • What do you do with the procedures?

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Corrective Action

One of the keys to continual improvement is permanent corrective action. I have seen various levels of corrective action responses, but very few that follow through and permanently resolve the problem. Hence, the organization continues to operate in fire-fighting mode – chasing a problem that returns again and again. There are several reasons why problems reoccur, and
most of them I am sure you know already:

  • Allowing interim actions to temporarily fix the root cause
  • There is more than one root cause
  • No verification that the action was taken
  • No controls in place to prevent the problem from happening again

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Simplifiers vs. Complexifiers

I recently told a client that when I started working for US Steel at age 19, my boss would enlighten me with jewels of wisdom I have found to be true to this day! One of these principles are, “There are two kinds of people in this world: Simplifiers and Complexifiers. We are going to be Simplifiers!”

I regularly come across quite a few quality management systems that have become complexified through our efforts to please ‘the auditor.’ As recently as 10 years ago, it was the norm for everything to be written down. Every document, including decimal equivalents, had to be controlled… and everything, including pallets, had to be on the approved vendor list.

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